The digitisation of public administration begins on-site at the Ordnungs- und Bürgeramt (regulatory and municipal office) in Karlsruhe. Since November 2017, visitors have been guided to their appointments via a digital guidance system. For appointments, visitors can directly open information of the room on their smartphones or on the Web. Inside the building, visitors are guided from the entrance to the room. An animated path shows the way across floors on the map of the building. The directions can also be printed at home or at the reception.