FAQs

GENERAL

> Where can digital wayfinding solutions be useful?

Everywhere where visitors can get lost. They are especially suitable for public buildings such as shopping malls, hospitals, exhibitions, universities and company headquarters.

More Information: References

> Why are digital wayfinding systems in buildings required?

Because GPS navigation systems cannot be used properly in buildings. 3d-berlin offers exactly that: guiding visitors to their destination without having to work through old and confusing floor plans.

> What sets 3d-berlin apart from other solutions?

3d-berlin’s wayfinding solutions are premium products which are based on a patented technology.  A success factor is the continuous research and development to offer a high tech service.

> Which advantages do digital wayfinding systems offer for visitors and operators?

The biggest advantage: Visitors are impressed, well informed and find their destination effectively.

> When shall the wayfinding be done with easyGuide and when with Guide3D?

Which solution we recommend depends on the building complexity and the kind of visitors.

Example: In a building with a simple structure and returning visitors, a basic wayfinding in 2D is suitable. Visitors are already familiar with the building structure, so they want to have support for a quick and easy orientation.

In an object with a complex structure with a lot of first-time visitors, a 3D-Wayfinding is suitable. According to the principle:  A route that a visitor has already appeared to have walked before is easy to follow.

More Information: Wayfinding solutions

FAQs

SOFTWARE

> On which devices do 3d-berlin's wayfinding solutions run?

Our wayfinding systems can be used with any current operating system. Our products are web-based (HTML5) and can be conveniently used on kiosk systems, smartphones, or PCs with any current browser.

More Information: Overview

> Can outdoor areas be integrated?

Building comlexes with an outdoor area can be integrated. A special feature is the dynamic camera: It dynamically adjusts to your current position.

Example: Universitätsklinikum Hamburg Eppendorf (DE)

> Can the User Interface (UI) be customized?

The content and the design of the menu are tailor-made for every customer, so that a corporate design can easily be adopted.

> Is an extension from easyGuide to Guide3D possible?

An extension from easyGuide to Guide3D is absolutely feasible due to the modular architecture of the solutions.

> Can new features be implemented into an existing solution later on?

New features can also be added later on. More information: Add-ons

> Can 3d-berlin's wayfinding systems be integrated in other software systems?

Yes, an integration can easily be done. The wayfinding system can be integrated as an interactive application between passive information items such as “News” via your CMS. This applies for kiosk applications as well as for web applications. Also, 3D-Animations can be implemented into an existing user interface, i.e. that we deliver all the video files from each start to endpoint.

> Can other content such as ads be displayed besides the wayfinding solution?

There are several ways to add extra content. It can either be displayed inside the application (e.g. in an info balloon) or outside the application (e.g. on a split-screen).

> Can the digital wayfinding system be connected to data base serves?

3d-berlin’s solutions can be connected to data bases through an API, so that always the latest information is provided to customers.

FAQs

IMPLEMENTATION & SUPPORT

> What are the steps during a project implementation?

It’s simple: you choose your solution, we process your data and then your wayfinding system will be installed.

1. Get in contact

Contact us by email or phone and we will present you our solutions and answer all your questions in a free and non-binding webinar.

2. Solution

Choose your wayfinding solution from a wide range of options: 3D or 2D, on kiosk, web, mobile, or print.

3. Data Processing

After receiving the requested input (e.g. requirements, CAD drawings and images) we create your individual wayfinding solution.

4. Connection

Once a power connection and LAN is available on-site, your kiosk wayfinding system is ready. Updates and maintenance are done via a remote control browser interface.

> How long does a project implementation typically take?

Everything depends on the size of the object and the individual requirements. Typically, the implementation takes about 2-3 months after having received all required input.

> Which data is needed?

Primarily , the CAD-Data of the object (.dwg format) are especially important for the implementation. A detailed overview of all requirements is:

  • CAD-Data
  • Name, description and position of the start and endpoints
  • Shop Logos in 512×512 px
  • Photos

> How is the 3D-Model of a building created with the CAD-Data?

Based on CAD data and photos, the model is built from scratch, if required even down to the smallest detail. An example: here.

> Which updating and service models does 3d-berlin offer after the setup?

3d-berlin offers a full service contract. This includes the maintenance, updates and hosting, so that a worry free operation is guaranteed. Updates will be implemented easily, fast and without bureaucratic processes.

> How can the right hardware be found?

Since the applications run on almost every kiosk system, 3d-berlin is closely working with the leading kiosk manufacturer. Which kiosk model should be chosen depends on several factors such as the area of use and requirements.

> What are the technical requirements for the kiosks?

The minimum hardware requirements are an Intel i3 processor (3rd generation) with 2.0 GHz an Intel HD Graphics 2500 (or similar), 4 GB RAM and 200 GB hard disc space.

 

The screen should be a multitouch FullHD display. Based on experience the optimal size is between 32″ and 42″ in landscape and up to 55″ in portrait.

 

As operating system we recommend Windows7 or 8.

> How many kiosk system shall be installed?

It is advisable to install kiosk systems at the main entrances and at very frequented locations. The optimal number of kiosks depends on the building complexity and the type of visitors.

> What kind of technical Infrastructure is needed?

A power outlet and internet access (cable) are needed.

> Who takes care of the kiosk installation on site?

The instalaltion on site can be done by one of our partners.

> How does the maintenance of the kiosk systems work?

The maintenance of the kiosk systems can be done with different remote control software solutions. The kiosks can be controlled and set up only to run during the opening hours of the building. Problems can also be solved with this software.

FAQs

COSTS

> How much do 3d-berlin's digital wayfinding system cost?

Since a tailor-made solution is created for every customer and is pricing is highly dependent on numerous factors, there is no fixed “price list”. Please contact us for a short cost estimation: Contact

> What do the costs consist of?

The costs consist of set up costs and service costs. The setup costs are charged for the creation of the model and the application, whereas the service costs are charged for the support, maintenance and updates.

FAQs

COOPERATION

> What kind of partnerships are possible?

As an international-oriented company, 3d-berlin is always looking to create close ties to innovative and reliable partners around the world in the area of hardware, software, integration and sales.

> How can I become a sales partner?

3d-berlin is very open to cooperations to tackle new projects. Please contact us for more informations.

> How are sales partners supported?

3d-berlin supports its partners with a large scale of marketing material (demos, videos, presentations) so that they are able to advise and to convince the customer. If required, customer-specific material can also be provided.

FAQs

MOBILE SOLUTIONS

> What's the difference between a web-app and a native-app?

A web app is a special HTML5 website, which identifies the device in use and displays the content accordingly. Every device with a browser can use this app.

Native apps are programmed especially for an operating system, e.g. Android, and run only on Android devices. This ensures that all hardware interfaces work consistently.

What kind of app is suitable depends on your requirements.

> What's a QR-Code?

The QR Code (“Quick Response”) is visually coded information, e.g. a web address. QR codes can be scanned with a mobile phone camera and software (app) and decoded, so that this address can be opened quickly in your mobile browser.

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